Shipping policy

How do I track my order?

Upon dispatch, you will receive a shipping confirmation email. The carrier & tracking information will be provided at this time.

Most of our orders are processed on the same day as we receive the order. If your order has been placed after 2pm (AEST), it may be processed the next business day.

Safe2Ride will not accept accountability for any lost, damaged, stolen or pet-destroyed orders.

Express Shipping?

Unfortunately, we do not offer an express shipping method at this time. The carrier & service we use is dependent on the item(s) ordered and delivery destination. We endeavour to use the best method in each case.

When will my parcel arrive?

We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but awesome. We appreciate your business and will always give extra value as a gesture of this appreciation.

The following table outlines estimated delivery times. Please note that due to regulations we are not able to treat any parcel as lost until five business days after their estimated delivery date. Some orders may take an additional 2-3 business days to process as they are special orders.

Region	Estimated Delivery
Melbourne Metro	1-3 business days
Sydney Metro, Adelaide Metro, Vic Country	2-4 business days
Brisbane Metro	3-5 business days
NSW Country, QLD Country South, Tasmania	4-6 business days
Perth Metro, QLD Country North	5-7 business days
NT statewide	6-8 business days
WA Country Near	6-8 business days
WA Country Far, External Territories	7-9 business days

Please Note: Most purchases are dispatched directly from our supplier warehouses located in Brisbane & Melbourne. The above shipping times are only estimates and will vary depending on where goods are dispatched from.

COVID-19 delays: When we are in any level of lockdown or have recently left lockdown all couriers can experience additional delays of up to 3 working days. This is out of our control and affects everyone sending courier packages, use the tracking number provided to contact the courier about delivery timeframes for your order.

How much is the shipping fee?

Shipping prices vary depending on the delivery postcode. Add your postcode and the number of items you wish to order at the product page and it will calculate it for you. For any questions, contact our team for clarification or any questions.

Does someone need to be home to receive my order?

No, however, if no one is home and the postal company does not believe it is safe to leave your parcel, they will leave you a card in your mailbox with all the information required to collect your parcel/s.

Can my item be delivered to a PO Box?

We can ship to PO Box addresses but do not take any responsibility if the package is declined due to its size by the Postal Office. If you are unsure of the size of your ordered item(s) we suggest having the order delivered to a personal or business address. 

Can I pick up my order?

Unfortunately, we do not offer a click & collect service at this time.

Do you ship internationally?

We do not ship internationally at this time. If you require a quote on a specific order to send internationally please contact us.

Dangerous Goods Declaration:

Items considered as 'Dangerous Goods' will consist of lubricants, oils, some cleaning agents and aerosols.

Depending on the size of the order, we may split 'Dangerous Good' items and send them separately. This process does not slow the order handling time frame at Safe2Ride, however, in some cases, the shipping carrier may take a little longer to deliver your order to you.

All orders can still be tracked using the shipping information which is emailed to you when your order is dispatched. Unfortunately, we cannot accept returns or exchanges of dangerous good items as all necessary paperwork does not cover return freight. If you would like any further information please do not hesitate to contact us.

Unfortunately, the dangerous goods legislation prevents us from shipping DG products internationally.

 

Considerations

Weekends don’t count. All lead times are in business days and exclude public holidays.

Orders placed before 2pm (AEST) for items that are in stock are subject to same-day dispatch.

We are human; sometimes items will be out of stock. If this is an issue, we will always ensure we fix this for you and make your day for the inconvenience.

More Information

If you have any questions, comments or queries please feel free to contact us.