Frequently Asked Questions
Here we have a list of frequently asked questions. If you are unable to find an answer to your question here, please contact us directly.
Our courses cater for all levels of riding ability. We will help you build confidence in a safe & supportive environment. We guarantee that no matter what skill level you have, you will learn, develop and upskill your riding techniques and overall confidence. If in doubt please get in touch to discuss what course is best suited for you.
Our courses cater for recreational riding disciplines. Our coaches are specialists in ADV, Enduro, Dirt Bikes, MX, Dirt Track and kids and adults training. Just give us a call to chat further if in doubt.
Courses or rides that are delivered within a private training complex or private land do not require your motorcycle to be recreationally registered. Courses on public roads however will require your bike to be fully registered.
No, not always. The requirement for a motorcycle licence is course dependent. Courses that run at a complex or on private property and not on public roads do not require a licence.
We have a small fleet of bikes that are available for some courses, however, currently, all courses are delivered on your own bike. If you would like to attend a session and do not have a bike, please get in touch to discuss. Our fleet changes regularly and at times more bikes are available.
We require you to wear long sleeves, pants, a helmet and basic eye protection on all our courses (no shorts, no t-shirts). We can provide MX boots, full-face MX helmets and gloves if required but please reach out prior to the start of your course to arrange.
All of our coaches are certified motorcycle instructors with the governing bodies of Australian motorsport. All coaches have also undergone the Safe2Ride training model for consistency. Some of our coaches also hold additional qualifications that add to their coaching toolbox. All of our coaches, lead riders, helpers and demonstration riders have a lot of experience in their discipline and love working with people and helping riders achieve their riding goals.
Yes, we run advanced courses usually aimed at riders that have completed our standard course and wish to take their skills to the next level. We also run advanced courses with world-class instructors that are capable of pushing your limits no matter what your skill level is.
We provide water, soft drink, biscuits, muesli bars, fruit, nuts and lollies for all our courses. We usually recommend that you try to eat some food before you arrive at one of our courses, we will keep you fed and watered while you are with us. If lunch is included or excluded it will be advertised.
Unfortunately, we don’t allow spectators on the courses so we can 100% focus on the students. If you have some friends who want to come and watch why not convince them to take part in the course instead! At times however we understand circumstances require a spectator to attend. Please just get in contact with us so we are aware of the situation.
Each course has a different number of maximum riders, however, we have a strict policy around making sure clients feel they receive both group and 1:1 coaching during all of our courses. Therefore, the average maximum is usually 12 riders.
We keep a pretty close eye on the forecasts and if it looks as though the weather will be too bad to ride, we will contact you and arrange for an alternative time to do the course. We still operate in rain, however, we will always assess the conditions if 10mm or more rain is expected. We don’t operate on total fire ban days or temperatures above 34 degrees. All communication regarding weather will be sent 48 hours before your course, ride or tour.
Yep, definitely! We use a combination of phone and go pro footage depending on the course or event.
Once booked our courses are non-refundable, however, can be transferred to another person or used within a 3-year time period. We understand at times things pop up that prevent you from attending the course at the requested time. However, we will gladly reschedule you for another time and date. The weather (such as snow, mud and storms) may play havoc with our courses and we will call you to postpone and lock you in for another time. This is very rare but does occasionally happen. Please know that rider safety is important to us and so is enjoying the experience.
We will always happily reschedule you for another date. If there isn’t a date available that suits you, we will provide a voucher redemption code of the same value which can be redeemed on any course or transferred to a friend to use on your behalf. All vouchers are valid for 3 years.
If you purchase a course, 1:1 session or voucher and simply “change your mind” or the recipient “doesn’t like it” or you don’t attend your course session without any prior notice, refunds will not be provided. We are more than happy to allow you to transfer the value to someone else, provide you with other course options or offer alternative product solutions if possible. We can also provide you with a voucher code that can be redeemed at any point within 3 years if you cannot attend due to unexpected events.
We appreciate life gets busy and sometimes things happen that are outside of our control, but as a business, we will always endeavour to reschedule or provide a voucher redemption code for all bookings so that you can attend at a later date. We are family-owned, approachable and understanding. Should there be another reason you would like to request a refund please contact us directly to discuss.
Please note that no courses will be rescheduled if requested on the day of the course.
All deposits for rides and tours are non-refundable as the deposits allow us to secure things such as accommodation, riders, merchandise purchases, food supplies, logistical planning and much more. All balances are required 30 days prior to departure unless stated otherwise. If attendance is cancelled 2 weeks before the date, 75% will be refunded. If it is within the week only 50% will be refunded. We require at minimum 48 hours notice for cancellations, refunds will not be provided if 48 hours notice isn't provided.
If you are cancelling due to illness, medical procedure or covid-related issues within the 30 days before your booked ride or tour, medical evidence or certificate may be required.
We ask that you call us to discuss and we will do our best to address the situation on each specific basis.
All vouchers are valid for 3 years as per Australian voucher standards.
No. If you have covid-related symptoms or the flu, we kindly ask you not to attend the course. We will however reschedule your course for a later date.
Any and all medical conditions or associated issues are to be announced prior to arrival to ensure suitability for the activity.
If you have any concerns please call us for more information.
Our coaches and staff are not medically trained professionals so we suggest you seek professional advice prior to booking your course.
At times your order may be shipped from two or more warehouses. Please do not worry as we will always chase up any order if required. At times orders may come in more than one package. We do this as we like to use products and services that we can trust. Getting you the right product and a quality product is what is important.
If you have emailed us then you will receive a response within 24 – 48 hours maximum. We have likely responded but the message has diverted to the junk box or spam. Please check there first before following up.
At times we are busy delivering courses, off-site, sending packages or just answering phones. If you leave us a message we will absolutely get back to you. Sorry, we missed you when you called, we were just unavailable. Always feel free to PM us on social media or/and send us an SMS.